Refund Policy

At meritbeautyusmall, we want you to be completely satisfied with your purchase of MERIT Beauty products. We understand that sometimes a product may not meet your expectations, which is why we offer a flexible and straightforward refund policy. This Refund Policy outlines the terms and conditions for returning products and receiving a refund, ensuring that the process is fair, transparent, and easy for our customers.
We offer a 60-day return window for all products purchased from meritbeautyusmall. This means that you have 60 days from the date of delivery to initiate a return and request a refund, provided that the product meets our return eligibility criteria. The 60-day period is calculated from the date your order is delivered to your shipping address, as confirmed by the tracking information provided by our shipping partner. If you miss the 60-day window, we will not be able to process a refund, unless there are exceptional circumstances (such as a defective product that was not discovered until after the 60-day period, which will be evaluated on a case-by-case basis).
To be eligible for a refund, the product must be in its original condition, unused, and unopened, with all original packaging and tags intact. This includes any accessories, manuals, or free gifts that were included with the product. We understand that you may want to test a product before deciding to keep it, but we ask that you do so without damaging the packaging or using the product excessively. Products that are used, damaged, or missing any original components will not be eligible for a refund, unless the product is defective or damaged upon arrival.
Defective or damaged products are eligible for a full refund, even if they have been opened or used, provided that the defect or damage was not caused by misuse. If you receive a product that is defective (e.g., broken, expired, or not functioning as intended) or damaged during shipping, please contact our customer service team at support@meritbeautyusmall.com within 7 days of delivery to report the issue. You may be asked to provide photos of the defective or damaged product and its packaging to help us verify the issue. Once the issue is verified, we will initiate a refund and may arrange for the product to be returned (at our expense) if necessary.
The process to initiate a return and request a refund is simple. First, contact our customer service team at support@meritbeautyusmall.com with your order number, the name of the product you wish to return, and the reason for the return. Our team will review your request and provide you with a return authorization (RA) number and detailed instructions on how to return the product. You must include the RA number on the outside of the return package, as this helps us process your return quickly and efficiently. Please note that returns without an RA number may be delayed or rejected.
Once you have received your RA number, package the product securely in its original packaging (or a suitable alternative) and ship it back to the address provided by our customer service team. We recommend using a trackable shipping service, as we are not responsible for lost or damaged return packages. The cost of returning the product is your responsibility, unless the product is defective or damaged upon arrival, in which case we will reimburse you for the return shipping cost (please provide a copy of the shipping receipt for reimbursement).
Once we receive your return package, our team will inspect the product to ensure it meets our return eligibility criteria. This inspection typically takes 3 to 5 business days from the date we receive the package. If the product is eligible for a refund, we will process the refund within 5 to 10 business days of completing the inspection. The refund will be issued to the original payment method used to make the purchase, and the amount refunded will be the full purchase price of the product (excluding any shipping costs, unless the return is due to a defective or damaged product). Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider, typically 3 to 7 business days after the refund is processed.
There are some exceptions to our refund policy. Gift cards, downloadable products (if applicable), and personalized products are non-returnable and non-refundable, unless they are defective. Additionally, products that are marked as “final sale” are not eligible for return or refund, so please review the product description carefully before making a purchase.
If you have any questions about our Refund Policy, or if you need assistance initiating a return, please contact our customer service team at support@meritbeautyusmall.com. We are committed to making the return and refund process as smooth as possible, and we will work with you to ensure that you are satisfied with the outcome.